Don’t You Just Hate It When They Give You Pickles?

Several years ago, I attended a Girl Scout volunteer training entitled “Give Them the Pickle.” It was a customer service workshop meant to inspire leaders and volunteers to serve the needs and wants of the girls based on what the girls wanted, and not what…

Paul Revere had personality.

What Paul Revere Can Teach Us about Personality

On the morning of April 18, 1775, a young stable boy in Boston overheard two British officers discussing something about “hell to pay tomorrow.”  The stable boy scurried off to the shop of Paul Revere, a silversmith by trade, and repeated his tale.  Further information…